Savanna Trade SARL – Premium Membership Refund Policy

Effective Date: July 1, 2026

1. Introduction

This Refund Policy governs the purchase, renewal, cancellation, and refund of all premium membership plans offered by Savanna Trade SARL. By purchasing a premium membership, you acknowledge that you have read, understood, and agreed to this Refund Policy.

This policy applies exclusively to the following subscription plans:

  • Silver Membership – US$50
  • Gold Membership – US$100
  • Diamond Membership – US$150
  • VIP Membership – US$200

This policy does not apply to product purchases, logistics services, advertising services, or any other fees unless expressly stated.

2. Purpose of Premium Membership

Savanna Trade Premium Memberships are designed to provide businesses with enhanced visibility, increased credibility, advanced marketing tools, and additional marketplace features to help grow their business.

Because premium benefits are activated immediately after payment and involve the allocation of platform resources, membership fees are generally non-refundable.

3. Membership Fees

Membership fees are charged according to the selected plan at the time of purchase:

Membership Plan Annual Fee
Silver Membership US$50
Gold Membership US$100
Diamond Membership US$150
VIP Membership US$200

Prices may change in the future. Any price changes will not affect memberships that have already been purchased until the next renewal period.

4. General Refund Policy

Unless otherwise required by applicable law, all premium membership purchases are final and non-refundable once the membership has been activated.

This includes:

  • New membership purchases
  • Membership upgrades
  • Membership renewals
  • Promotional purchases
  • Discounted memberships

Members are encouraged to carefully review the features and benefits of each plan before completing payment.

5. Circumstances Where a Refund May Be Granted

Although membership fees are generally non-refundable, Savanna Trade may, at its sole discretion, approve a refund under exceptional circumstances, including:

a. Duplicate Payment

If you are accidentally charged more than once for the same membership plan due to a technical or payment processing error, the duplicate payment may be refunded after verification.

b. Failed Membership Activation

If your payment is successfully received but your premium membership cannot be activated due to a technical issue on Savanna Trade’s side, and the issue cannot be resolved within a reasonable period, you may be eligible for a full refund.

c. Incorrect Billing

If you are charged an amount different from the published membership price because of a verified billing error caused by Savanna Trade, the excess amount will be refunded or credited to your account.

d. Unauthorized Payment

If you believe your payment was made without your authorization, you should contact us immediately. We may request documentation to investigate the matter before determining whether a refund is appropriate.

6. Situations That Are Not Eligible for Refunds

Refund requests will generally not be approved for the following reasons:

  • You changed your mind after purchasing a membership.
  • You no longer wish to use the platform.
  • You did not fully use the benefits included in your membership.
  • Your business did not receive the expected number of inquiries or sales.
  • You purchased the wrong membership plan.
  • You forgot to cancel before renewal (if automatic renewal is enabled).
  • Your account is suspended or terminated for violating our Terms and Conditions.
  • You disagree with future platform updates or feature changes after your purchase.
  • Your membership benefits have already been activated and used.

Membership purchases should therefore be considered carefully before payment is made.

7. Membership Upgrades

Members may upgrade from one premium plan to another at any time.

When upgrading:

  • You will pay the applicable difference between the two membership plans or the amount displayed during checkout.
  • The upgraded benefits become available after payment has been confirmed.
  • Previous membership payments cannot be refunded or transferred to another account unless otherwise approved by Savanna Trade.

8. Membership Downgrades

Members may choose to downgrade their membership at the end of their current subscription period.

Downgrading does not entitle the member to a partial refund of the unused portion of the higher-tier membership.

The new membership plan will become effective upon renewal.

9. Membership Cancellation

Members may cancel their premium membership at any time through their account settings or by contacting customer support.

Cancellation prevents future renewals but does not affect the remaining period of the current subscription.

No refunds will be issued for the unused portion of an active membership unless required by law or expressly approved under this Refund Policy.

10. Refund Processing

Where a refund has been approved, Savanna Trade will process the refund using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, bank, or mobile money operator, but approved refunds are typically initiated within 7 to 14 business days.

Savanna Trade is not responsible for additional delays caused by financial institutions or payment service providers.

11. Fraud Prevention

To protect our marketplace and users, Savanna Trade reserves the right to refuse refund requests where fraud, abuse, chargeback manipulation, or other suspicious activity is suspected.

Accounts found to be engaging in fraudulent refund requests may be suspended, restricted, or permanently terminated in accordance with our Terms and Conditions.

12. Changes to This Refund Policy

Savanna Trade reserves the right to amend or update this Refund Policy at any time. Any changes will become effective upon publication on our website.

The version of the Refund Policy in effect at the time of purchase will generally apply to your membership transaction.

13. Contact Us

If you have any questions regarding this Refund Policy or wish to request a review of your membership payment, please contact us:

Savanna Trade SARL
Douala, Cameroon

Email: info@savannamarketplace.com

Our support team will review your request and respond as promptly as reasonably possible.

Final Note

We encourage all users to review the features, benefits, and pricing of each premium membership plan before making a purchase. Our Silver, Gold, Diamond, and VIP Memberships are designed to provide long-term value by helping businesses increase their visibility, build credibility, and connect with buyers across Africa and the global marketplace.