Savanna Trade SARL – Privacy Policy

Effective Date: July 1, 2026
1. Introduction

Savanna Trade SARL (“Savanna Trade,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information obtained through our websites, mobile applications, and related services.

Savanna Trade SARL is headquartered in Douala, Republic of Cameroon, and operates an integrated digital commerce ecosystem that includes:

  • Savanna Wholesale (Business-to-Business Marketplace)
  • Savanna Marketplace (Business-to-Consumer Marketplace)
  • Savanna Pay
  • Savanna Logistics
  • Customer support services
  • Mobile applications
  • Business verification services
  • Advertising and promotional services
  • Future digital products and services operated under the Savanna Trade brand.

This Privacy Policy applies to all users of our services, including buyers, sellers, manufacturers, wholesalers, importers, exporters, distributors, logistics partners, payment partners, and visitors who interact with our platform.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.

2. Scope of this Privacy Policy

This Privacy Policy applies whenever you:

  • Visit our website.
  • Register an account.
  • Purchase or sell products.
  • Subscribe to premium membership.
  • Use Savanna Pay.
  • Use Savanna Logistics.
  • Contact customer support.
  • Participate in surveys or promotions.
  • Communicate with other users through our platform.

This Privacy Policy does not apply to third-party websites or services that may be linked from our platform. We encourage users to review the privacy policies of those third-party services before providing personal information.

3. Information We Collect

To provide secure and efficient marketplace services, we collect different categories of information depending on how you use our platform.

Personal Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Mobile phone number
  • Company name
  • Job title
  • Date of birth (where required)
  • Billing address
  • Shipping address
  • Country of residence
  • Government-issued identification (when required for verification)

Business Information

For business accounts, we may collect:

  • Company registration details
  • Business licenses
  • Tax identification numbers
  • Import or export licenses
  • Company website
  • Business categories
  • Business size
  • Years in operation
  • Banking information for payouts
  • Business certifications
  • Product catalogues

Payment Information

When you use Savanna Pay, we may collect:

  • Payment method
  • Mobile money wallet information
  • Payment confirmation details
  • Transaction history
  • Escrow information
  • Refund information
  • Commission records
  • Subscription payments

Sensitive financial credentials are processed through authorized payment providers where applicable.

Logistics Information

To facilitate deliveries through Savanna Logistics, we may collect:

  • Delivery addresses
  • Pickup addresses
  • Warehouse information
  • Shipment details
  • Package dimensions
  • Tracking numbers
  • Delivery confirmations
  • Customs documentation where applicable

Technical Information

Whenever you access our platform, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • Date and time of access
  • Pages viewed
  • Search history
  • Click activity
  • Referral URLs
  • Error logs

This information helps us improve platform performance and security.

Communication Information

We may retain communications exchanged through our platform, including:

  • Customer support conversations
  • Buyer inquiries
  • Seller responses
  • Complaint submissions
  • Dispute records
  • Survey responses

4. Information Collected Automatically

Like many online platforms, Savanna Trade uses cookies and similar technologies to improve user experience.

These technologies help us:

  • Remember login sessions
  • Improve website functionality
  • Analyze visitor traffic
  • Detect fraudulent activity
  • Personalize content
  • Measure advertising performance

Users may disable cookies through their browser settings, although doing so may affect certain platform features.

5. How We Use Your Information

The information we collect is used to operate and improve our services.

We may use your information to:

  • Create and manage user accounts.
  • Verify businesses and suppliers.
  • Facilitate marketplace transactions.
  • Process payments through Savanna Pay.
  • Coordinate shipping through Savanna Logistics.
  • Provide customer support.
  • Improve platform functionality.
  • Prevent fraud and abuse.
  • Detect suspicious activities.
  • Verify identities.
  • Process refunds.
  • Maintain transaction records.
  • Respond to legal requests.
  • Send important account notifications.
  • Improve marketplace security.
  • Provide premium membership benefits.
  • Recommend relevant products and suppliers.
  • Personalize your experience.
  • Conduct research and analytics.
  • Develop new services.

We process only the information reasonably necessary for these purposes.

6. Business Verification

To maintain a trustworthy marketplace, Savanna Trade may verify business identities.

Verification may include:

  • Business registration certificates
  • Company licenses
  • Government-issued identification
  • Address verification
  • Tax documentation
  • Banking information

Verification helps improve trust between buyers and sellers but does not constitute a guarantee of future performance.

7. Savanna Pay

Savanna Pay facilitates secure payment processing and escrow services.

When using Savanna Pay, transaction information is used to:

  • Receive buyer payments
  • Hold escrow funds
  • Verify transaction completion
  • Release payments
  • Prevent fraud
  • Process refunds
  • Resolve disputes
  • Maintain financial records

Savanna Trade does not use payment information for unrelated marketing purposes.

8. Savanna Logistics

Savanna Logistics uses shipping information solely for fulfilling deliveries.

Information may be shared with authorized logistics providers to:

  • Arrange pickups
  • Coordinate warehousing
  • Complete deliveries
  • Process customs documentation
  • Track shipments
  • Confirm deliveries

Only information reasonably required for delivery operations is shared.

9. Sharing Information

Savanna Trade respects your privacy.

We do not sell your personal information.

However, information may be shared under the following circumstances:

Buyers and Sellers

Necessary transaction information may be shared between buyers and sellers to complete purchases.

Payment Providers

Information required to process payments may be shared with authorized payment service providers.

Logistics Providers

Shipping information may be shared with logistics partners responsible for delivery.

Professional Advisors

We may share information with lawyers, auditors, accountants, consultants, or insurers where necessary.

Legal Authorities

We may disclose information when required by law or when necessary to:

  • Comply with court orders
  • Respond to lawful investigations
  • Protect public safety
  • Prevent fraud
  • Protect our legal rights

Business Transfers

If Savanna Trade undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

10. International Data Transfers

Savanna Trade serves users across multiple countries.

Information may therefore be transferred between jurisdictions where necessary for marketplace operations, payment processing, logistics coordination, customer support, and legal compliance.

We take reasonable measures to ensure transferred information receives appropriate protection.

11. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Operating our services
  • Completing transactions
  • Resolving disputes
  • Meeting legal obligations
  • Maintaining accounting records
  • Preventing fraud

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable law.

12. Data Security

Protecting user information is one of our highest priorities.

Savanna Trade maintains administrative, technical, and organizational safeguards designed to protect information against:

  • Unauthorized access
  • Data loss
  • Cyberattacks
  • Unauthorized disclosure
  • Alteration
  • Destruction

Although we implement commercially reasonable security measures, no internet-based system can be guaranteed to be completely secure.

Users should also protect their own accounts by using strong passwords and keeping login credentials confidential.

13. Your Privacy Rights

Depending on your country and applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your profile.
  • Delete certain personal information.
  • Restrict processing.
  • Object to certain processing activities.
  • Withdraw consent where applicable.
  • Request a copy of your information.
  • Close your account.

Requests may be subject to identity verification and applicable legal limitations.

14. Marketing Communications

Savanna Trade may send:

  • Service announcements
  • Security alerts
  • Transaction notifications
  • Promotional emails
  • Newsletters
  • Product updates

Users may unsubscribe from marketing communications at any time while continuing to receive essential account-related notifications.

15. Children’s Privacy

Savanna Trade is intended for businesses and adults.

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to remove it.

16. Third-Party Services

Our platform may contain links to third-party websites, payment providers, logistics companies, advertising services, or social media platforms.

Savanna Trade is not responsible for the privacy practices of these third parties.

Users should review the privacy policies of those services independently.

17. Changes to this Privacy Policy

Savanna Trade may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or operational practices.

Updated versions will be published on our website together with the revised effective date.

Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

Savanna Trade SARL
Douala, Republic of Cameroon

Email: savannasarl2@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.

Legal Notice

This Privacy Policy is intended to explain how Savanna Trade collects, uses, stores, and protects information in connection with its services. Users are encouraged to review this Policy regularly to stay informed about how their information is managed. Savanna Trade also recommends that this Privacy Policy be reviewed by qualified legal counsel to ensure compliance with applicable laws in Cameroon, OHADA member states, the African Continental Free Trade Area (AfCFTA), and other jurisdictions where the platform operates.