Ensuring Safe, Transparent & Trusted Global Trade

Savanna Trade is committed to providing a secure and reliable B2B marketplace where buyers and sellers can connect with confidence. To protect all users, we have established clear rules that must be followed when using our platform.

By using Savanna Trade, all users agree to comply with the rules outlined below.

🛒 Buyer Rules

1. Use of Escrow Service (Mandatory for Safe Transactions)

All buyers are required to use Savanna Trade’s official escrow payment system for any transaction conducted through the platform.

• Payments must NOT be made directly to sellers outside the platform
• Funds are securely held in escrow until the transaction is confirmed
• Payment is released only when goods/services are delivered as agreed

👉 This system is designed to protect buyers from fraud and ensure transaction security.

2. No Direct Payments Outside the Platform

Buyers are strictly prohibited from making payments directly to sellers outside Savanna Trade.

⚠️ Important Notice:
If a buyer chooses to ignore this rule and proceeds to transact directly with a seller without using our escrow system, Savanna Trade will not be held responsible for:

• Fraudulent activities
• Loss of funds
• Non-delivery of goods
• Disputes between buyer and seller

Such actions are entirely at the buyer’s own risk.

3. Report Suspicious Activity

Buyers are encouraged to report any suspicious, fraudulent, or unethical behavior immediately.

You can report issues via:

📧 Email: info@savannamarketplace.com
🛑 “Report Abuse” button available on every product page

All reports are reviewed by our compliance team for immediate action.

🏭 Seller Rules

1. Honest Business Practices

All sellers must provide:

• Accurate product descriptions
• Genuine pricing and availability
• Authentic business information
• High-quality product listings

Misleading or false information is strictly prohibited.

2. No Fraud or Misrepresentation

Sellers are strictly forbidden from engaging in:

• Fake listings
• Scam activities
• Counterfeit products
• Identity misrepresentation
• Any form of deceptive trade practices

Violation will result in account suspension or permanent removal.

3. Compliance with Escrow Transactions

Sellers must accept and comply with all escrow-based transactions initiated through Savanna Trade.

• Goods must only be shipped after escrow confirmation
• Orders must be fulfilled as agreed
• Disputes must be resolved through platform mediation

4. Report Fraudulent Buyers

Sellers should also report any suspicious or fraudulent buyer behavior using the same reporting channels.

🚨 Fraud Prevention & Enforcement

Savanna Trade takes fraud prevention very seriously.

We actively monitor platform activity and investigate all reports of misconduct.

Actions that may be taken include:

• Account suspension or permanent ban
• Removal of listings or business profiles
• Transaction cancellation
• Legal or law enforcement action where necessary

We cooperate with relevant authorities to ensure that fraudulent activity is addressed under applicable laws.

📢 Reporting System

If you notice any suspicious activity, fraud, or violation of our rules, please report immediately.

Reporting Options:

📧 Email: info@savannamarketplace.com
🛑 Use the “Report Abuse” button on any product page

All reports are confidential and reviewed promptly by our compliance team.

🤝 Final Note

Savanna Trade is built on trust, transparency, and accountability. We encourage all users to act responsibly and follow these rules to maintain a safe global trading environment.

Together, we can build a secure and reliable global B2B marketplace connecting Africa to the world.